1. Home
  2. FAQ
FAQ

93com FAQ — all your questions answered, right here

Get detailed answers on login, deposit, bonuses, withdrawals, and security. If you run into any issues, find your solution right here.

50+
Common Questions Answered
8
Sorted by Category
24/7
Live Support Available
5 minutes
Average issue resolution time

On the 93com FAQ What You Get

Our FAQ section is organized around the most common questions our users ask.

Account & Login

Answers to all questions about registration, login, password reset, and account verification.

Deposits & Withdrawals

Information on deposit and withdrawal processes, timelines, and limits for Mobile Banking, Nagad, and Rocket.

Bonuses & Offers

How to claim and use welcome bonuses, cashback, free bets, and VIP offers.

Games & Betting

Rules and tips for Sports Betting, Live Casino, slots, and bingo.

Security & Privacy

Information on account security, 2FA, data protection, and privacy policy.

App & Platform

Troubleshooting for Android and iOS app downloads, installation, and mobile gaming issues.

By Category FAQ

To open an account at 93com, you need an active mobile number and must be at least 18 years old. The registration process takes just a few minutes to complete. Click here to start registration.

No. At 93com, only one account can be registered per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any balance being forfeited.

On the Login Page and click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes just 2 to 3 minutes.

Withdrawals above a certain amount may require KYC verification. Simply upload a photo of your national ID or passport to complete the process. This is done to keep your account secure.

Five consecutive incorrect password attempts will lock your account for 30 minutes. If the issue persists, contact live chat support. If your account is suspended due to suspicious activity, the support team will verify your identity and resolve it.

93com supports deposits via Mobile Banking, Nagad, and Rocket. Bank transfers and other mobile banking methods may also be available. For more details, Deposit Page here.

The minimum deposit at 93com is just 100 BDT — designed with Bangladeshi players in mind so anyone can get started even on a small budget.

Deposits via Mobile Banking, Nagad, and Rocket are usually credited within 1–5 minutes. Occasionally, network issues may cause a delay. If your balance has not updated after 15 minutes, please contact support.

93com does not charge any deposit fees. However, Mobile Banking, Nagad, or Rocket may apply their own transaction fees, which are set by the respective mobile banking operator.

If your balance has not been updated 15 minutes after your deposit, contact live chat support with your transaction ID and the amount. Our team will verify and resolve it promptly. Having a screenshot ready will speed up the process.

Withdrawals at 93com are typically processed within 5 to 30 minutes. During peak hours or for first-time withdrawals, it may take a little longer. Some delay between midnight and 6:00 AM is normal.

The minimum withdrawal amount is BDT 300. The maximum withdrawal limit depends on your VIP level and account verification status. Completing KYC verification unlocks higher limits.

Withdrawals are most commonly rejected due to incomplete bonus rollover requirements, incorrect account details, or an incomplete KYC verification. Contact live chat to find out the reason and resubmit with the correct information.

No, bonus balance cannot be withdrawn directly. Each bonus comes with specific rollover requirements. Once those conditions are met, your winnings are converted to cash balance and can then be withdrawn.

New members receive a welcome bonus on their first deposit. The bonus amount and terms may change from time to time. Register and log in to your dashboard to see the latest offers.

Rollover is a requirement to wager a set multiple of your bonus amount. For example, a 5x rollover means if you receive a BDT 100 bonus, you must place a total of BDT 500 in bets. Bets placed on any game count toward completing the rollover.

A set percentage of your daily net losses is returned as cashback. Cashback is typically credited to your balance the following morning. VIP members receive a higher cashback rate.

Share your referral link with friends. When a friend registers using your link and makes their first deposit, you will receive a referral bonus. Your referral link can be found in your account dashboard.

at 93com Sports Betting, Live Casino (Baccarat, Roulette, Blackjack), Slot Games and Bingo Yes, available. The total game library exceeds a thousand titles.

After Logging In In the Sports Section Go. Browse the list of live matches, pick the one you want, select your odds, and add them to the bet slip. Enter your stake and confirm the bet.

First, check your internet connection. Clear your browser cache. If you have a VPN running, turn it off. If the issue continues, try using the mobile app. App Download Here .

After logging in, go to the "Betting History" or "My Bets" section on your dashboard to see all past and active bets. You can filter by date, amount, and result.

Yes. 93com uses SSL 256-bit encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read.

Go to Account Settings and enable 2FA under the "Security" section. An OTP will be sent to your mobile number. You will need to enter the OTP each time you log in, which adds a strong layer of protection to your account.

If you notice any suspicious login activity or transactions on your account, change your password immediately and notify live support. Our security team will investigate promptly and secure your account.

Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, $). Avoid using your name, date of birth, or simple words as your password.

93com App Download Page to download and install the APK file directly. On Android, you will need to allow installation from "Unknown Sources". iOS users will also find instructions on that page.

Go to your phone settings and enable "Unknown Sources" or "Install Unknown Apps" under "Security" or "Privacy". Make sure you have enough storage space. If the problem persists, delete the file and download it again.

When a new update is available, you will receive an automatic notification when you open the app. Alternatively, Download Page to download and install the latest APK version. You can update the app without uninstalling the previous version.

The 93com website is fully responsive on mobile. However, the app offers push notifications, biometric login, and faster loading. For the best experience, using the app is recommended.

93com offers 24/7 live chat support. Click the chat icon at the bottom right of the website. An agent typically responds within 2 to 3 minutes. Support is available in English.

Yes, you can reach us at [email protected]. Emails are typically answered within 24 hours. For urgent matters, live chat is the fastest way to get help.

General issues are typically resolved via live chat within 5–10 minutes. Financial or KYC-related matters are handled within 1–3 business days. Complex complaints may take up to 7 business days.

Quick Links

Register Login Deposit App Sports Casino Slots Bingo

Support Team

Live Chat
Available 24/7
Email Support
Response Time
5 minutes on average

Most Asked

Get Started Now

No more questions — time to Time to play!

Sign up at 93com and enjoy Sports Betting, Live Casino, Slots, and thousands of other gaming experiences. Get a bonus on your first deposit.

Free Registration App Download

This platform is not intended for anyone under 18 years of age. Responsible Gaming Learn more.

বাংলা