93com Privacy Policy — How Your Information Is Protected

1. Introduction

93com is a trusted online gaming and betting platform in Bangladesh. We offer Sports Betting, slots, Live Casino, bingo, and a range of other entertainment services. Protecting the privacy of our users' personal information is one of our most important responsibilities.

This Privacy Policy clearly sets out what information 93com collects, how it is used, who it may be shared with, and what rights you have over your own data. The policy is written in plain, straightforward language so every user can easily understand it.

93com's Privacy Policy is built in accordance with internationally recognized data protection guidelines. We believe transparency and trust are the foundation of any lasting relationship, which is why every instance of data collection and use has a clear and defined purpose.

2. Information We Collect

93com collects data across several categories. The table below summarizes the types of information and the purpose behind each:

We never collect more data than necessary. Every piece of information we collect has a specific purpose and is used solely for that purpose.

3. How We Collect Information

93com collects user information through several methods. The process is carried out primarily through three channels:

• Information Provided Directly: Information you provide during registration, KYC verification, or when contacting support is collected directly from you.
• Automatic Data Collection: When you use the 93com platform, your device, browser, IP address, and session data are collected automatically.
• Information from Third Parties: Relevant information may be obtained from authorized third parties for payment processing or identity verification purposes.

4. Purpose of Data Use

93com uses the information it collects for the following purposes. Each purpose is defined with your security and service quality in mind:

• Account management: Your information is used to create, verify, and maintain your account.
• Transaction Processing: To securely process deposits, withdrawals, and other financial transactions.
• Customer Support: Our support team uses your information to resolve your queries and issues promptly.
• Promotions & Offers: To send you relevant bonuses and promotions based on your preferences. You can opt out at any time.
• Fraud Prevention: To detect suspicious activity and ensure platform security.
• Responsible Gaming: To analyze user gaming behavior and help prevent gaming addiction.
• Legal obligations: Maintaining necessary records to comply with regulatory requirements.
• Service Improvement: Analytical use to improve platform performance and enhance the user experience.

5. Data Sharing & Disclosure

93com does not sell or transfer your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with approved payment partners, including Mobile Banking, Nagad, and Rocket.
• Identity Verification Services: Relevant documents may be shared with the verification agency engaged in the KYC process.
• Legal authorities: 93com is required to provide information in compliance with legal directives from government or regulatory authorities.
• Technology Partners: Technology providers involved in platform operations may access limited data, but are bound by strict confidentiality agreements.

6. Cookie Policy

93com uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We primarily use three types of cookies:

• Essential Cookies: Essential for login sessions and platform security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytical Cookies: Platform usage statistics are collected to help improve our services. These do not contain any personally identifiable information.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may limit access to certain features.

7. Data Security Measures

93com uses a multi-layered security approach to protect your data, combining both technical and organizational measures into a robust protection framework.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted, making them unreadable to hackers or third parties.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Firewall & DDoS Protection: Robust firewalls and intrusion prevention systems are active at the server level.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access controls: Only authorized personnel can access specific data, and all access is logged.
• Data Backup: Data is regularly backed up to a secure offsite backup system.

8. Your Rights

Under 93com's Privacy Policy, you hold several important rights over your own personal data:

• Right to Access: You may request to know what information 93com holds about you at any time.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: After account closure, you may request deletion of any data that is not subject to legal retention requirements.
• Right to Object to Processing: You may object to the use of your data for marketing or analytical purposes.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Withdraw Consent: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

9. Data Retention Period

93com does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Financial transaction records are retained for up to 7 years as required by law.
• KYC documents: Retained for up to 5 years after account closure for regulatory compliance.
• Log Files & Technical Data: Automatically deleted, usually within 90 days to 1 year.
• Marketing Communications: Once you opt out, you will be removed from the mailing list within 30 days.

10. Privacy of Minors

93com strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory during registration.
• If a minor accidentally opens an account, it will be closed immediately.
• Any minor's data that is collected will be deleted immediately.
• Parents or guardians with concerns about a minor's data are welcome to contact our support team.

11. Policy Changes

93com may update this Privacy Policy when necessary. Any changes will follow the process outlined below:

• Updated policies will be published on this page and the "Last Updated" date will be revised accordingly.
• Registered users will be informed of any significant changes via email or in-platform notifications.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree with the updated policy, you may request to close your account.

We recommend reviewing this page regularly to stay informed about any updates or changes.

12. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is ready to assist you.

• Email: [email protected]
• Support: On the Platform Page Via Live Chat
• Response Time: Typically responded to within 24–48 hours